Privacy policy
THE DOG HOUSE™ PRIVACY POLICY
Last Updated: September 1, 2026
Welcome to The Dog House LLC (“The Dog House,” “we,” “us,” or “our”) operates this store and website, including related information, content, features, tools, products, and services.
Our store is powered by Shopify, which enables us to provide our online store and related services.
This Privacy Policy explains how personal information may be collected, used, processed, and disclosed when you visit or use our website, make a purchase or other transaction, create an account, communicate with us, or otherwise interact with The Dog House.
Please read this Privacy Policy carefully.
OUR PRIVACY PROMISE
The Dog House does not sell customer contact information.
We may share personal information with Shopify, payment processors, fulfillment providers, shipping carriers, and other service providers when reasonably necessary to operate our store, process payments, fulfill and deliver orders, provide customer service, maintain security, or comply with legal requirements.
Certain third-party services, including Shopify and services used for advertising or analytics, may independently collect, process, or share information as described in their own privacy policies and as permitted by applicable law.
The Dog House does not control the independent privacy practices of those third parties.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with our website and services, we or the service providers that help operate our store may collect or process information such as:
• Contact information, including your name, billing address, shipping address, phone number, and email address.
• Payment and transaction information necessary to process purchases and payments.
• Account information, including usernames, passwords, preferences, and settings when applicable.
• Transaction information, including products you view, purchase, return, exchange, or cancel and your past transactions.
• Communications with us, including information you provide when contacting customer support.
• Device information, including information about your device, browser, network connection, IP address, and similar identifiers.
• Usage information concerning how and when you interact with or navigate our website.
SOURCES OF PERSONAL INFORMATION
Personal information may be collected:
• Directly from you when you create an account, make a purchase, contact us, submit information, or otherwise use our services.
• Automatically when you use our website, including through cookies and similar technologies.
• From Shopify and other service providers that help us operate our website and online store.
• From partners or other third parties where permitted by applicable law.
HOW WE USE PERSONAL INFORMATION
Depending on how you interact with us, personal information may be used to:
• Operate, provide, maintain, and improve The Dog House website and General Store.
• Process purchases and payments.
• Produce, fulfill, and ship orders.
• Process returns, exchanges, cancellations, refunds, or other transactions.
• Maintain customer accounts and preferences.
• Provide order and account notifications.
• Respond to questions and provide customer support.
• Detect, investigate, and prevent fraudulent, illegal, unsafe, or malicious activity.
• Maintain the security of our website, customers, and services.
• Comply with applicable laws, legal obligations, court orders, or valid governmental requests.
• Enforce our Terms, policies, and other agreements.
Certain Shopify services or other technologies may also use information to personalize a customer's shopping experience or provide advertising or analytics functions as described in the applicable provider's privacy disclosures.
HOW WE DISCLOSE PERSONAL INFORMATION
The Dog House does not sell customer contact information.
We may disclose personal information when reasonably necessary to operate our business and provide services, including:
• To Shopify, which powers our online store.
• To payment processors that process customer payments.
• To fulfillment and print providers that produce merchandise ordered through The Dog House.
• To shipping carriers and logistics providers that deliver customer orders.
• To technology, hosting, security, analytics, customer-service, or other service providers that help us operate our business.
• When you direct, request, or consent to disclosure, such as when information must be provided to deliver an order or when you interact with a third-party service.
• When reasonably necessary to comply with applicable law, legal process, court orders, governmental requests, or other legal obligations.
• When reasonably necessary to protect The Dog House, our customers, our website, our rights, or the rights and safety of others.
Certain third-party services, including Shopify and services used for advertising or analytics, may independently collect, process, disclose, sell, or share information as those terms may be defined under applicable privacy laws.
Those third parties operate according to their own privacy policies and legal obligations. The Dog House does not control their independent privacy practices.
TARGETED ADVERTISING AND PRIVACY CHOICES
Depending on where you live and the services or technologies used by our store, you may have the right to opt out of certain uses or disclosures of personal information for targeted advertising or activities legally defined as the “sale” or “sharing” of personal information.
Where applicable, privacy choices and opt-out mechanisms will be provided through our website or Shopify's privacy tools.
Global Privacy Control signals may also be recognized where required by applicable law.
RELATIONSHIP WITH SHOPIFY
The Dog House General Store is powered by Shopify.
Shopify collects and processes personal information concerning access to and use of our store in order to provide and improve Shopify's services and the services available to our customers.
Information submitted through our store may be transmitted to Shopify and other service providers, including providers located outside the country where a customer resides.
Shopify may independently process information collected through interactions with our store and other Shopify merchants for purposes described in Shopify's own privacy policies.
Customers may review Shopify's privacy information and exercise applicable rights through Shopify's privacy resources.
PAYMENT INFORMATION
Payments made through The Dog House General Store are processed by Shopify and/or other payment providers.
The Dog House does not need or intend to independently store customers' complete payment-card information.
Payment providers may collect and process information necessary to authorize and complete transactions in accordance with their own privacy and security practices.
FULFILLMENT AND SHIPPING
When you place an order, information necessary to produce, fulfill, and deliver that order may be provided to fulfillment providers, print providers, shipping carriers, and other service providers involved in completing your purchase.
We provide these parties only with information reasonably necessary for the services they perform or as otherwise permitted or required by law.
THIRD-PARTY WEBSITES AND LINKS
Our website may contain links to websites, social-media platforms, or other online services operated by third parties.
If you follow a link to a website or service not controlled by The Dog House, that third party's privacy and security policies apply.
The Dog House is not responsible for the privacy, security, accuracy, availability, or practices of third-party websites or services.
COMMUNITY SUBMISSIONS
If you voluntarily provide pet stories, photographs, milestone information, or other material through The Dog House community features, we will use that information for the purposes explained when it is collected and according to permissions you provide.
Submitting information does not automatically give The Dog House permission to publicly publish your story or photographs unless publication permission has been requested and provided.
CHILDREN'S DATA
Our online store is not intended for children to make purchases independently.
We do not knowingly seek to collect personal information from children in violation of applicable law.
If a parent or guardian believes a child has provided personal information improperly, please contact us so we can review the situation and take appropriate action.
SECURITY
We and our service providers use measures intended to protect personal information.
However, no security system or method of transmitting information over the Internet is completely secure, and we cannot guarantee perfect security.
Please do not send highly sensitive or confidential information through unsecured communication channels.
RETENTION OF INFORMATION
How long personal information is retained depends on why it was collected and applicable business and legal requirements.
Information may be retained as reasonably necessary to maintain customer accounts, process and document transactions, provide services, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations.
YOUR PRIVACY RIGHTS AND CHOICES
Depending on where you live, applicable privacy laws may provide rights concerning your personal information.
These may include:
• The right to request access to or information about personal information maintained about you.
• The right to request deletion of certain personal information.
• The right to request correction of inaccurate personal information.
• The right to obtain a copy of certain personal information.
• The right to opt out of certain uses or disclosures legally considered the sale or sharing of personal information or targeted advertising.
• The right to manage marketing communication preferences.
These rights are not absolute and may apply only under certain circumstances.
We may need to verify your identity before processing a privacy request.
We will not discriminate against you for exercising privacy rights provided by applicable law.
MARKETING COMMUNICATIONS
The Dog House does not believe in chasing customers for sales.
If we offer optional promotional email communications, you may unsubscribe using the option provided in those communications.
Even if you opt out of promotional communications, we may still send non-promotional communications necessary to complete transactions, provide order information, respond to customer-service requests, or administer your account.
INTERNATIONAL DATA TRANSFERS
Shopify and other service providers may process or store information in countries other than the country where you reside.
When required by applicable law, appropriate mechanisms may be used for international transfers of personal information.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy when our practices, services, technology, or legal obligations change.
When we update this policy, we will revise the “Last Updated” date and provide additional notice when required by applicable law.
CONTACT US
If you have questions about this Privacy Policy, our privacy practices, or a privacy request, please contact us:
Email:
welcometodoghouse@gmail.com
Business Mailing Address:
Welcome to The Dog House LLC
5444 E Indiana St
PMB 124
Evansville, IN 47715
United States
Please note that this is our business mailing address. Merchandise should not be mailed to this address unless The Dog House has specifically provided return instructions.
The Dog House™
All Dogs Welcome & Humans Too. 🐾