Shipping policy
The Dog House™ Shipping & Delivery Policy
Last Updated: September 1, 2026
At The Dog House, many of our products are made especially for you after your order is placed. Because of this, your order goes through both production and shipping before arriving at your door.
We appreciate your patience while your order is being prepared for its journey home. 🐾
PRODUCTION & SHIPPING TIMES
Most products are made to order. Estimated delivery information will be provided during the ordering process whenever available.
Please remember that an estimated delivery date includes two parts:
Production time — the time needed to create your item.
Shipping time — the time needed for the carrier to deliver your completed item.
Delivery dates are estimates rather than guarantees. Carrier delays, severe weather, holidays, unusually high order volumes, or other circumstances outside our control may occasionally affect delivery times.
SHIPPING COSTS
Applicable shipping charges are calculated and displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the products ordered, destination, and fulfillment location.
TRACKING YOUR ORDER
When tracking information is available, it will be provided after your order ships.
Please allow some time for tracking information to update after the shipping label is created.
ONE ORDER MAY ARRIVE IN MORE THAN ONE PACKAGE
Some Dog House products are produced by different fulfillment partners.
If you order several different products at the same time, your order may arrive in multiple packages, with separate tracking numbers, and possibly on different days.
If part of your order arrives first, don't worry—the rest may simply still be on its way.
PACKAGE MARKED “DELIVERED” BUT YOU CAN'T FIND IT
If tracking shows your package was delivered but you can't locate it, please first:
• Check around your porch, garage, mailbox, and other possible delivery locations.
• Ask other members of your household.
• Check with nearby neighbors when appropriate.
• Allow a little additional time, as carriers occasionally mark packages delivered shortly before they actually arrive.
If your package still doesn't turn up, please contact the carrier and contact The Dog House as well. We'll help you determine the appropriate next steps.
PACKAGES LOST IN TRANSIT
If tracking indicates that your order may have been lost during shipping, please contact us.
We'll work with our fulfillment and shipping partners to investigate and determine the appropriate resolution.
Because carriers and fulfillment providers have specific timeframes for determining when a shipment is officially considered lost, we may occasionally need to allow their required investigation period before a replacement or refund can be issued.
The 30-day-after-delivery deadline in our Returns, Exchanges & Refunds Policy does not apply to an order that was never delivered.
INCORRECT SHIPPING ADDRESSES
Please carefully review your shipping address before submitting your order.
If you notice an error after ordering, contact us as soon as possible. We'll make every reasonable effort to correct the address before the order enters production or ships, but we cannot guarantee that changes will be possible.
If an incorrect address resulted from an error by The Dog House or our fulfillment provider, we'll work to make it right.
If the shipping address provided by the customer was incorrect or incomplete, The Dog House cannot guarantee a complimentary replacement or refund. However, please contact us—we'll still do our best to help determine what options may be available.
Once an order has shipped, The Dog House cannot change the delivery address.
RETURNED-TO-SENDER PACKAGES
If a package is returned to the fulfillment provider because of an incorrect or incomplete address, unsuccessful delivery, or failure to claim the package, please contact us.
We'll investigate what happened and let you know what options are available for reshipping the order.
Additional shipping or production charges may apply when the return resulted from incorrect information provided with the order.
HOLIDAY ORDERS 🎄
Planning to put a little Dog House under the Christmas tree?
Please order early.
Production facilities and shipping carriers experience significantly higher volumes during the holiday season, which can result in longer processing and delivery times.
During the holiday season, The Dog House may publish recommended order-by dates based on current production and shipping estimates.
Unless specifically stated otherwise, we cannot guarantee delivery by Christmas or another particular holiday or event date.
QUESTIONS ABOUT YOUR SHIPMENT?
If you're concerned about an order, contact us. We'll help you review the tracking information and determine what should happen next.
We may not be driving the delivery truck, but we won't leave you standing at the mailbox alone wondering where your order went. ❤️🐾
The Dog House™
All Dogs Welcome & Humans Too. 🐾